Information We Collect
To process orders safely and legally, RIA Drugs collects:
-
Patient name, age, and contact details
-
Prescription copies and medical documents
-
Delivery address and identification (if required by customs)
-
Payment information (processed through secure third‑party gateways)
-
Order history and communication records
How We Use Your Information
Your data is used strictly for:
-
Prescription verification
-
Order processing and delivery
-
Regulatory compliance with DGDA and international authorities
-
Customer support and communication
-
Fraud prevention and safety checks
Data Protection & Security
-
All medical and personal data is stored securely following Bangladesh data protection guidelines and international privacy standards.
-
Sensitive documents (prescriptions, IDs) are encrypted and accessible only to authorized personnel.
-
We do not sell, rent, or share personal data with third parties except:
-
Regulatory authorities (if required)
-
Courier partners for delivery
-
Payment gateways for transaction processing
-
Data Retention
-
Prescription and order records are retained only for the legally required period.
-
Customers may request deletion of non‑mandatory data after order completion.
Cookies & Website Tracking
Our website may use cookies to improve user experience, analytics, and security. Users may disable cookies through browser settings.